This guide explains how to enable Wi-Fi on your Windcave payment terminal. This is important because it provides a reliable fallback option for your terminal's connectivity. By setting up Wi-Fi, you can ensure a stable connection, which is crucial for processing payments smoothly and avoiding disruptions in your business operations.
Prerequisites: You must have physical access to your Windcave terminal and the Wi-Fi network's name and password. You also need to have administrator permissions.
The Windcave terminal can operate using either 4G or a local Wi-Fi connection. While 4G is the default, enabling Wi-Fi provides a backup to ensure transactions can be processed even if the 4G signal is weak or unavailable. This is an essential part of maintaining reliable payment processing for your customers.
Step-by-Step Process 4G>Wi-Fi
This guide provides instructions for two different Windcave terminals: the Move500 and the CHU200TL. Choose the appropriate section for your device.
Option 1: Contact Windcave Support
This is the simplest option. Windcave has a dedicated support team that can help you remotely.
Send an email to support@windcave.com requesting assistance to enable Wi-Fi on your terminal.
Follow the instructions provided by the Windcave support team. You may be asked to download their remote support software from their website.
Windcave's support hours are 8am - 9pm on weekdays and 9am - 5pm on weekends.
Option 2: Do It Yourself (DIY)
This option is more hands-on. Follow the steps below for your specific terminal model.
Step 1: POS Config
- Reboot device by holding CLEAR and FUNC together while on the base. (If off the base, it will only shutdown; hit enter to boot up)
- When you see the Windcave logo, quick-press the CLEAR button once. Please note that this only appears for about 3 seconds, so you will need to be quick.
- When prompted to "Enter Menu Name", type "5210" and press ENTER.
- On the configurations screen, select POS Config.
- Select Connection Type.
- Select WIFI.
Step 2: Host Config
- Press CLEAR to take you back to the Configurations screen.
- Select Host Config.
- Select Network.
- WIFI- Select WIFI. (This should take you back to the Host Config screen)
Step 3: Connecting to WiFi
- Press CLEAR to take you back to the Configurations screen.
- Select HW CONFIG.
- When prompted to 'please insert a smart card' (white screen), press the MENU key (the grey circle button, next to the #3 key).
- Select Control Panel.
- Select Terminal Settings.
- Select Communication Means.
- Select WiFi.
- If not enabled, select the Enable option. If this option is not showing (and instead shows Switch Off), proceed to the next step.
- Select Scan Networks.
- When prompted, select your WiFi network name from the available networks. (Select Other if you want to specify the SSID/Network name you would like to connect to)
- When prompted, type in your WiFi password. Then press ENTER.
- Reboot the terminal by holding CLEAR and FUNC.
The terminal will now reboot and attempt to connect to your Wi-Fi network. You can perform a Logon to test the connection.
Step-by-Step Process Wi-Fi >4G
- Reboot the device by holding clear and function together while on the base.
(If off the base it will shut down, hit enter to boot up). - When you see the Windcave logo hit the clear button once.
- When it asks you to "Enter Menu Name" please hit "5210" and enter.
- On the configurations screen select POS Config
- On the POS Config screen select Connection Type --> Ethernet
- Hit Clear to take you back to the configurations screen and select Host Config
- On the Host Config screen select Network
- On the Network screen select 3G (this should take you back to the Host Config screen)
- Select APN, key in 'm2m' and hit ok/enter
- Reboot the pinpad & test connectivity with a LOGON
Ethernet Setup
- On the back of the Move 5000 base station you will see multiple ports including USB and ethernet.
- Connect one end of an Ethernet cable from the Ethernet port on the Move 5000 base station.
- Connect the other end to your Modem, Router or Ethernet port in the Wall.
- When physically connected via ethernet cable no further set up is required. Ensure both ends fo the ethernet cable are securely connected to your devices.
Key considerations
Keep your Wi-Fi password handy to avoid delays during setup.
Test the connection after enabling Wi-Fi to ensure it works correctly.
Common troubleshooting issues / Frequently Asked Questions
Q: What if I can't find my Wi-Fi network?
A: Make sure your Wi-Fi network is active and the terminal is within range. If you still can't see it, try rebooting both the terminal and your Wi-Fi router.
Q: What if my password is not working?
A: Double-check that you've entered the password correctly, paying attention to capital letters and numbers. You can also try resetting your router if you've forgotten the password.
Related Guides & Next Steps
What's Next: Once your terminal is connected, you can perform a Logon to test the network connectivity.
Deep Dive: For more information on Windcave and payment processing, see the "Processing Credit Card Payments" article.
See Also:
Avoiding Merchant Fee Surcharges: Remember, do not enable the merchant fee surcharge in Vital as this will cause reconciliation issues.
Credit Card Payments: Payments processed over the phone are not covered by Windcave, and you assume liability if a client disputes the charge.