We're committed to continuously improving our systems and support, and one of the best ways we do that is by listening to you. Every support ticket you lodge gives us valuable insight into what's working well and where we can make improvements to our support and the Evolution Platform.

July at a Glance

Top 6 Categories	Key Takeaways
	The top 6 categories account for over 52% of all tickets. Legacy Invoice Requests were the most common category, making up 16.5% of all tickets. User Management (10.4%) and Product Management (8.7%) were also high on the list of support requests.

Helpful Resources

To help you manage these common areas and embrace the “one Poolwerx Way”, we encourage you to review the resources below.

Legacy Invoices

Did you know you can access and download NetSuite Invoices from the lookback tool yourself? For detailed instructions, see our guide on Using the Lookback Tool.

User Management

LightSpeed and Xero users can be managed with your admin privileges, while Vital users are currently managed through Evolution Support. See User Management for more details.

Product Management

Common themes in the tickets about product management are related to:

• Learning about Product Types 
• Serial Number Management
• Breaking Down Products.

By utilising these resources, you can often find the answers you need quickly, which helps us to focus on the more complex issues that require direct support.