If the register closure report is not correct due to a human error, this is how to resolve the issue.
Situation: the register closure report is not correct. When counting the daily totals it was entered incorrectly for whatever reason (typo, wrong amount, not all types were counted etc). This is how to fix the issue.
Solution
Contact Lightspeed via the Lightspeed chat and let them know that you want to correct the counted column.
They have to make this change for you.
Once the register closure is correct, follow the rest of this guide to resend the register closure report anew.
Once Lightspeed has fixed up the issue, go to the old in register closure invoice.
Click 'view register closure invoice on Xero'
If there is a payment,. remove the payment by clicking on the payment > options > remove and redo.
Then void the invoice in Xero by clicking on the three dot (right hand corner) and selecting void.
Then resend register closure from Lightspeed to Xero.
