How to troubleshoot return and voided returns.
Scenario: for whatever reason a duplicate invoice is created in Vital and synched to Lightspeed. The user, instead of voiding the invoice in Lightspeed, returned the item. Creating a return, with a cash back causing issues in the sales reporting.
Go to the sales ledger and filter for sales with the "Return, Completed" status,
The invoices are marked with the status “Return, completed,” and they are linked to original sales that has already been paid.
Voiding the receipt will effectively cancel the return associated with the original sale. Once this is voided, it would show up as "Voided return". Voiding the refund effectively removes it from the system, making it appear as though the transaction never took place. The recorded refund amount (e.g., via Visa/Mastercard) will also be reversed in the reports.