If you have an invoice in Lightspeed that does not sync to Xero due to a difference in tax amount, this is how to fix it.
The Xero invoice will have to be changed so the dollar amount is the same as LS in order to get the sync to update again. However, first the payment will need to be removed from the invoice in Xero.
The steps would be:
- go to the invoice in Xero, click on the payment. I suggest taking a screenshot of the payment details in case the sync won't work.
- on the payment screen, on the options button click remove and redo - that effectively deletes the payment from Xero
- go back to the invoice in Xero, you won't be able to edit the tax amount but will be able to edit a line amount to get the tax and total to be correct. Alternatively, you could try to re-sync the invoice from LS at this point to see if the sync corrects the discrepancy.
- Once the invoice has the correct amount, you can sync the invoice from LS and the presuming the payment was also synced from LS then it should be applied to the invoice again.